BC Compliance Technician

Location Birkenhead
Discipline: Administration
Job functions Office (hybrid policy in place)
Job type: Permanent - Full Time
Salary: £17,500 to £24,500
Job ref: 001462
Published: 10 months ago
Expiry date: 16 Jun 2023 10:59

 

Responsibilities include:

 

*         Issuance of all legislative and statutory documentation to the Local Authority, Fire Authority & Sewerage Undertakers.

*         Manage & issue any documentation that need manual intervention as the document

deviates from the standard.

*         Serve as the lead point of contact for all customer account management matters, remote technical staff and all internal departments as to the progression of the site development.

*         To initiate first points of contact from new order delivering a welcome call focusing on processes, technical staff contact details and methods of communication.

*         Handling incoming calls, emails and other communications.

*         Following up on phone calls and contacts as appropriate.

*         Build and maintain strong, long-lasting client relationships.

*         Investigate customer queries, produce time lines of facts and suggest solutions.

*         Communicate with customers and Building Control Project Managers the progress of their development.

*         Accurately records and logs interaction with customers and updates account information.

*         To request new/outstanding information from the client on behalf of the Building Control Project Manager.

*         Uploading, indexing and maintaining project correspondence to company QMS systems to provide a coherent and compliant audit trail.

*         Ensuring the QMS system contains the correct information provided by the Building Control Managers and client to include names, email information and contact information.

*         Providing administrative support to Building Control Project Managers.

*         Continuous review of non-active/on-hold sites ensuring that contact is maintained with the client to ensure a compliant service.

*         Gathering completion forecast data to provide to the Building Control Project Manager.

*         Conduct a final file reviews on plots reaching completion.

*         Collate, update and maintain information for the purpose of external Audits.

*         Undertake any other duties as reasonably required.

 

Skills and Experience

 

*         A knowledge of the CICAIR Code of Conduct, Building Control Performance Standards & Building Regulations Legislation.

*         Attention to detail.

*         High level of interpersonal skills, with an ability to deal with people at all levels.

*         Must be confident in working independently.

*         Good planning skills and a methodical approach to organisation.

*         Work well under pressure with an ability to prioritise effectively to meet deadlines within agreed parameters.

*         In depth working knowledge of MS Outlook (email), MS Word, MS Excel and ability to use company intranet system (including all bespoke packages).

*         Understanding of construction terminology and the ability to communicate effectively with surveyors, architects and engineers.

*         Flexible in personal approach.

*         Proficient in communications (written and oral).

*         Ability to motivate self and others.

*         Willingness to learn with a ‘Can do’ attitude.

*         Ambitious, willing to go above and beyond and is driven in achieving company goals and personal objectives.

*         Build and maintain strong, long-lasting client relationships.

*         Strong team player

*         To work with honesty and integrity with competence and accountability