Responsibilities include:
* Issuance of all legislative and statutory documentation to the Local Authority, Fire Authority & Sewerage Undertakers.
* Manage & issue any documentation that need manual intervention as the document
deviates from the standard.
* Serve as the lead point of contact for all customer account management matters, remote technical staff and all internal departments as to the progression of the site development.
* To initiate first points of contact from new order delivering a welcome call focusing on processes, technical staff contact details and methods of communication.
* Handling incoming calls, emails and other communications.
* Following up on phone calls and contacts as appropriate.
* Build and maintain strong, long-lasting client relationships.
* Investigate customer queries, produce time lines of facts and suggest solutions.
* Communicate with customers and Building Control Project Managers the progress of their development.
* Accurately records and logs interaction with customers and updates account information.
* To request new/outstanding information from the client on behalf of the Building Control Project Manager.
* Uploading, indexing and maintaining project correspondence to company QMS systems to provide a coherent and compliant audit trail.
* Ensuring the QMS system contains the correct information provided by the Building Control Managers and client to include names, email information and contact information.
* Providing administrative support to Building Control Project Managers.
* Continuous review of non-active/on-hold sites ensuring that contact is maintained with the client to ensure a compliant service.
* Gathering completion forecast data to provide to the Building Control Project Manager.
* Conduct a final file reviews on plots reaching completion.
* Collate, update and maintain information for the purpose of external Audits.
* Undertake any other duties as reasonably required.
Skills and Experience
* A knowledge of the CICAIR Code of Conduct, Building Control Performance Standards & Building Regulations Legislation.
* Attention to detail.
* High level of interpersonal skills, with an ability to deal with people at all levels.
* Must be confident in working independently.
* Good planning skills and a methodical approach to organisation.
* Work well under pressure with an ability to prioritise effectively to meet deadlines within agreed parameters.
* In depth working knowledge of MS Outlook (email), MS Word, MS Excel and ability to use company intranet system (including all bespoke packages).
* Understanding of construction terminology and the ability to communicate effectively with surveyors, architects and engineers.
* Flexible in personal approach.
* Proficient in communications (written and oral).
* Ability to motivate self and others.
* Willingness to learn with a ‘Can do’ attitude.
* Ambitious, willing to go above and beyond and is driven in achieving company goals and personal objectives.
* Build and maintain strong, long-lasting client relationships.
* Strong team player
* To work with honesty and integrity with competence and accountability